Your privacy is important to us.
Data Protection Notice
Privacy and Cookies Policy
This policy forms part of our Terms and Conditions.
If you register on this website you consent to the collection, use and transfer of your data under the terms of the following policy:
1. Under 18s
Please do not submit any personal information to us if you are below 18 years of age.
2. Data We Collect
We collect personal data so we can provide you with a smooth, efficient, and personalised experience on lemontopcreative.com. This allows us to provide services that most likely meet your needs and to make your experience easier and quicker.
To register with or order from this site we may collect the following personal data:
• Billing Information (name, address, email address, telephone number but NOT card details)
• Delivery Information (name, address, email address, telephone number and any special notes)
• Email Address
• Telephone Number(s)
We may collect and store data about your usage of our website including contact preferences, messages you post to the website, non-personal data submitted via forms (e.g. ‘become a stockist’, ‘nominate a stockist’, ‘contact us’, ‘competitions’) and your response to emails we send.
We use Google Analytics to analyse site usage (e.g. how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc) in order to improve the user experience. This data is not tied to personally identifiable information.
We use social buttons (e.g. Facebook ‘Like’, Twitter, Google+1 etc) to enable users to share or bookmark our web pages. Scripts from domains outside of lemontopcreative.com are used in order to implement these buttons and connect them to the relevant external sites. Users of social sites should be aware that they are likely to be collecting data on what you are doing throughout the internet. Please refer to the individual social sites for further details.
We may use external web services on lemontopcreative.com to display content within our web pages, for example YouTube for videos. As with the social buttons we cannot prevent these external domains from collecting information on your usage of embedded content.
Some of the emails we send contain tracking to help us monitor the relevance of the content, so we can improve emails in future. You can change your email preferences using the links in the email footer.
In order to process payments online we require the billing address for the credit card used and our external payment provider, WorldPay, requires your credit card details (see section 4 below).
To leave a comment in our UBU Tails Blog you have to be logged in or you have to give us your name. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area. Our web administrator may choose to remove comments that do not conform to our Terms and Conditions.
We store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org.
(a) not use this site, or
(b) delete our cookies having visited the site, or
(c) browse the site using your browser’s anonymous usage setting.
We use a session cookie to automatically log you in and to remember any shopping basket contents. For more information on session cookies visit: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.
4. How We Use Your data
The data we gather enables us to provide you with access to our complete website, fulfil any orders for goods you have placed and to understand your needs and provide you with a better service.
We may use your data to ask for your views on our services or to notify you about important changes or developments to the website or our services.
Where you have consented, we may use your data to:
(a) Inform you of other LemonTop products and services which may be of interest to you
(b) Keep you up-to-date with the latest competitions, news and events
(c) Send you promotional offers
5. Email Communications
You have the opportunity to opt in or out of LemonTop email communications. If at any stage you wish no longer to receive any emails from us you can change your preferences via the links at the bottom of the email footer.
6. Our Disclosure of Your Data
We do not sell or rent any personally identifiable information about you to any third party.
For example (without limitation) we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
7. Control of Your Password
The security of passwords is the responsibility of the registrant. You may not disclose your password to any third parties nor share it with any third parties. If you lose control of your password, you may lose control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. This can be done in the Edit tab of ‘Your Account’ page, which is accessible via the login panel in the site’s header. If you forget your password you can reset it using the link in the login panel. We may suspend or cancel your registration if you breach of our terms and conditions.
8. Reviewing and Changing Your Personal Data
At any time you can review, delete or amend the data you submitted during registration by visiting the ‘My Account’ section of the site. This is accessible via the login panel in the site’s header. If you need help please contact the brewery direct.
At any time you can ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. If you would like your personal information removed please contact us, however note that such data cannot be completely removed due to technical constraints and the fact that we back up our systems.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. You should be aware that “perfect security” does not exist on the Internet.
11. Contact Details
Coatham Hall, Coatham Mundeville, Darlington, Durham, DL3 0xL.
Telephone: +44 (0) 1325 311177